Frequently Asked Questions

by Manager

Posted on May 29, 2019

Frequently Asked Questions


1. How long does A / S processing time take?

It takes less than 15 minutes to process the visit. If you send it by courier, it takes 4 days on average including delivery time.

If you are visiting, please contact us in advance to check whether the product you are requesting is in stock.


2. Is it possible to purchase accessories of the product separately?

The availability of accessories such as cables, switches, and basic pens depends on the situation.

Please leave your contact information on the bulletin board and we will contact you after confirmation. If you can not confirm the model name or product name,

Please fill out the contact form together.


3. How do I check the warranty period of power?

For general retail products, if you  can check the date of purchase, such as receipts or purchase statements, 

And adding to the time  when it is difficult to confirm, you can check with the first four digits of the serial number with barcode.

1521RCL20600PA000000 In the case of 15-year 21-car product, it is possible to process it free of charge for 3 years without charge and 3 months with expiration date. (Free period varies by product and can be checked in box or service center)


4. I would like to receive A / S. Where is the service center?

Currently, all Yongsan A / S center can process.

Address: No. 1012, 1st floor, Fiore, Daejuju, Yongsan, Aipia, Cheongpa-ro 20-gil, Yongsan-gu, Seoul

Contact: 1522-6399 (no area code)

Please let us know in advance and contact us for details.


5. Why does it take so long to process?

If the replacement is temporarily out of stock, the processing period may take longer than the default of 4 days.

In addition